Términos del servicio
We hope you love your order, but please note that we’re unable to accept returns or offer refunds for the following:
- Sale items
- Ready to Ship items
- Customised or personalised items
- Items with slight colour variations caused by screen/monitor settings or the natural markings/striations found in gemstones
- Items that have been damaged or broken due to improper care or misuse
If your item is eligible for return, please send it back using a tracked postal service to help prevent loss in transit.
Using Royal Mail’s online sending service, Tracked 48® is usually around £2.85.
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Orders with multiple items will be packaged together in a single bag.
No order receipts or packing slips are added to your order unless requested.
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Product Photographs
All products are described and photographed as accurately as possible. Pictures have been taken using the following: Samsung Galaxy S7 / S8 / S9, OPPO Reno Z, Huawei P30 Pro, Samsung A71, Samsung S21 Ultra, Samsung S23 Ultra, Samsung S25 Ultra mobile phone - either under natural light, white fluorescent light, or in a lightbox with LEDs.
Product Descriptions
Each bracelet is made to order unless otherwise stated and so bracelet lengths may vary by +/- ¼ inch.
Please allow for products to possibly differ in colour due to different display monitor settings - requests for returns or exchanges of items because of this reason shall not be entertained.
Gemstones
All gemstones used are genuine unless otherwise stated*. Please allow for colours of gemstones shown in listing pictures and those received to possibly differ slightly and have inclusions etc.
* Lapis Lazuli - dyed.
* Sugilite - either dyed and/or treated.
Turquoise - either dyed and/or treated, stabilised or reconstituted.
Most gemstones used are 6mm but may vary by +/- 0.5-1mm.
DISCLAIMER:
Any carved, tumbled or raw stones featured in product pictures are NOT for sale or included in your order(s). These are used purely as props for photography purposes.
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Gemstones
• Refrain from swimming with gemstone jewellery as chlorine/salt water can damage them.
• Do not clean whilst wearing gemstone jewellery as exposure to strong chemicals such as bleach, turpentine, ammonia etc. can dull or possibly erode gemstones.
• Store gemstones away from direct sunlight as it can fade gemstones or cause them to change colour.
The above information is not an exhaustive list of "Dos and Don'ts" and exposure to other elements may cause your jewellery to break or deteriorate at a faster pace than basic expected wear and tear.
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Please use common sense when caring for your jewellery, and if you are unsure, there are many resources available on the internet on how to care for your items.
It is advised to remove all jewellery before you sleep to prevent further fading (for plated items, due to the addition friction of rubbing against skin/bedding), or possible damage to cording/elastic due to catching on something etc.
Refunds or exchanges will NOT be provided if it is found that improper care of the jewellery was the cause of damages or breakages.
https://www.gemporia.com/en-gb/article-hub/article/922/your-guide-to-gemstone-care-cleaning-storage-and-more/?srsltid=AfmBOooaHUX5_np61-1lChzw0mk3JN9XqALhWQy0q4dyN9vrLPFr2qsO
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Gemstone healing properties mentioned in my listings are taken from the following sources:
Charms Of Light (https://www.charmsoflight.com)
Crystal Vaults (https://www.crystalvaults.com/)
Tiny Rituals (https://tinyrituals.co/)
TK Emporium (https://tkemporium.co.uk/)
The Pocket Book of Stones by Robert Simmons
101 Power Crystals by Judy Hall
Love is in the Earth : A Kaleidoscope of Crystals by Melody